Hopefully, with at least one of these methods, you’ve solved the mystery of the /bill charge to your bank account. If you checked and your emailed receipts and you’re still not sure why you were charged, contact Apple Support. Still don’t see the charge?Īfter checking the Apple website, your emails, Family Sharing purchases, and other spots you can find your purchase history, Apple recommends contacting Apple Support if you still cannot locate the purchase. A family member is the one who incurred the charge, and I have the email receipt that shows their Apple ID, the date, amount, and item purchased. Sort by the date you see on your statement for the charge, the sender (Apple), or do a search for “receipt”. You can do this in Mail on any of your devices. As the family organizer, you should have an email receipt for the purchase to the address linked to your Apple ID. If you don’t see the charge that matches your bank statement, could it be a family member who made the purchase? If they aren’t around for you to ask, you have a variety of ways to see Family Sharing purchases, and our tutorial on that topic covers them.īut if you’re the family organizer, another fast way is to look for the email.
Note: If you have more than one Apple ID, be sure to sign in with the other(s) if you don’t see the charge on the first.
#APPLE COM BILL FULL#
You can click the View Receipt link for that item to see full details for the charge if you like. I still entered $21.51 into the search and successfully found the charge. And when you use the Search feature, it takes this into account.įor example, my bank statement charge is $21.51 but the order displays as $19.95 in my purchase history. Instead, scroll through until you find the charge and/or date.Įven better, enter the amount of the charge you see on your bank statement into the Search box.Īlthough the (base) charge shows as a certain amount when you scroll through your purchase history, you can expand to see any taxes that apply for the total amount. Go onlineĪnother quick and easy way to check the charge is online.Ģ) Sign in with your Apple ID and password.ģ) In the What can we help you with? box, don’t choose anything. You should get Apple’s billing department on the other end and can ask them to look into the charge. If you’re lucky enough to have a phone number along with the charge on your bank statement, dial it up. And you’ll likely want to view that purchase history with the prices so you can match up the charge you see on your bank statement. There are a few different ways to find your purchase history.
3) Still don’t see the charge? What charges apply to /bill
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